Privacy Policy

This Privacy Policy explains how Nethost.am, operated by NET MASTER LLC, collects, uses, stores, transfers, and protects users’ personal data.

By using our website and services, you confirm that you have read this Privacy Policy and agree to its terms.

1. Who We Are

Nethost.am provides domain name registration, hosting, VPS/VDS servers, SSL certificates, DNS management, email, technical support, and related services.

Data Controller:

• Company: NET MASTER LLC
• Website: Netmaster.am
• Address: 60 Pushkin Street, Yerevan, Armenia
• Tax ID / Registration Number: 02633037 / 286.110.837596
• Email: privacy@netmaster.am
• Phone: +37477022077

2. What Personal Data We Collect

For the purpose of providing services, managing accounts, processing payments, registering domain names, and providing technical support, we may collect and process the following data.

2.1. Identification and Contact Data

• first name, last name, company name,
• email address,
• telephone number,
• residential or legal address,
• postal code,
• identity document details, if required for domain registration or legal compliance.

2.2. Account and Payment Data

• customer account details,
• order history,
• invoices,
• payment status,
• payment transaction information.

We do not store full payment card details when payments are processed through third-party payment providers.

2.3. Domain Name and Hosting Data

• registered domain names,
• domain holder, administrative, technical, and billing contact details,
• WHOIS/RDAP data, where applicable,
• DNS records and name servers,
• hosting, server, FTP, email, and technical usage data,
• IP addresses and technical records of inbound/outbound connections.

2.4. Technical Data

• IP address,
• browser type and version,
• operating system,
• device identifiers,
• date and time of access,
• visited pages,
• data collected through cookies and similar technologies,
• security and system logs.

2.5. Support and Communication Data

• support requests,
• email correspondence,
• chat messages,
• attachments, if submitted by the user,
• consultation and technical support history.

3. How We Use Your Data

We use your personal data for the following purposes:

• domain name registration, renewal, transfer, and management,
• provision of hosting, VPS/VDS, SSL, DNS, email, and other services,
• creation and management of customer accounts,
• processing of orders and payments,
• sending invoices and service notifications,
• providing technical support,
• ensuring system security,
• preventing fraud, abuse, spam, and unlawful use,
• complying with legal, contractual, and registry requirements,
• improving the quality of our services,
• sending marketing communications only where permitted by law or where you have given consent.

4. Legal Bases for Processing

We process personal data based on the following legal grounds:

• Performance of a contract: when data is necessary to provide services to you.
• Legal obligation: when processing is required by law, domain registry rules, or regulatory requirements.
• Legitimate interest: for service security, stability, fraud prevention, and customer support.
• Consent: for example, for marketing communications or the use of certain cookies.

5. Domain Name Registration, Registry, and WHOIS/RDAP

During domain name registration, renewal, or transfer, we may collect and transfer required data to the relevant domain registries, registry technical or commercial operators, and international or local regulatory organizations.

Such data may include the domain holder’s, administrative, technical, and billing contact’s name, address, email address, telephone number, domain name, DNS servers, and other information required for the operation of the domain name.

Some data may be published through WHOIS or RDAP systems if required by the rules of the relevant domain zone or applicable law. If the relevant domain zone allows privacy protection or non-publication of data, the user may contact us to receive information about such options.

6. Data Sharing with Third Parties

We may share personal data only when it is necessary for providing services, complying with legal obligations, or ensuring security.

Data may be shared with the following parties:

• domain registries and registry operators,
• payment service providers,
• hosting and data center partners,
• SSL certificate authorities,
• email and communication service providers,
• backup and security service providers,
• law enforcement, judicial, or regulatory authorities where required by law.

We do not sell your personal data to third parties.

7. International Transfers

Some services may be provided using technical infrastructure or partners located outside the Republic of Armenia. In such cases, we apply appropriate technical, organizational, and contractual measures to protect personal data.

8. Data Retention Period

We retain personal data for as long as necessary to provide the relevant service, maintain contractual relationships, resolve disputes, comply with legal obligations, and ensure security.

Data related to domain names may be retained for periods required by registry, registrar, ICANN, or relevant domain zone rules.

Accounting and payment documents may be retained for the periods required by the legislation of the Republic of Armenia.

9. Data Security

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, loss, destruction, or unlawful disclosure.

These measures may include:

• access control,
• password and account protection,
• SSL/TLS encryption,
• server and system monitoring,
• backups,
• security updates,
• limited access for employees and technical personnel.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for proper website operation, improving user experience, analytics, and security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the operation of some website or client area functions.

11. Log Files and Security Monitoring

Our systems may automatically collect log files, including IP address, access date and time, browser information, request type, error information, and security events.

This data is used to ensure website and service operation, identify technical issues, prevent abuse, and investigate security incidents.

12. Email Communications and Notifications

We may send you important service-related communications, including account activation, order confirmation, payment reminders, domain renewal notices, security alerts, and technical change notifications.

Such service communications are necessary for providing the services and may be sent even if you have opted out of marketing communications.

13. Marketing Communications

We may send promotional or marketing communications only where permitted by law or where you have given the relevant consent.

You may opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us.

14. Your Rights

Under applicable law, you may have the following rights:

• to receive information about the processing of your personal data,
• to request access to your personal data,
• to request correction of inaccurate or incomplete data,
• to request deletion of data where legal grounds exist,
• to request restriction of processing,
• to object to processing where processing is based on legitimate interest,
• to receive data portability, where applicable,
• to withdraw consent at any time where processing is based on consent.

To exercise your rights, you may contact us at: privacy@netmaster.am.

15. Children’s Data

Our services are not intended for independent use by children. We do not knowingly collect children’s personal data without the consent of a parent or legal representative.

If you believe that a child has provided us with personal data without appropriate consent, please contact us, and we will take the necessary steps.

16. User Responsibilities

The user is responsible for providing accurate, complete, and up-to-date data, especially during domain name registration, account management, and payment processes.

Providing incorrect, false, or incomplete data may result in service limitation, suspension, or refusal or cancellation of domain registration in accordance with applicable rules.

17. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies, content, or data processing practices of such websites.

We recommend reviewing the privacy policy of each third-party website before providing data.

18. Changes to This Policy

We may update or amend this Privacy Policy from time to time due to changes in services, technical processes, or legal requirements.

The updated version will be published on our website. In case of material changes, we may notify users through the website or by email.

19. Contact Us

For questions, requests, or complaints regarding privacy, personal data, or this Policy, you may contact us:

• Company: NET MASTER LLC
• Website: Netmaster.am
• Email: privacy@netmaster.am
• Phone: +37477022077
• Address: 60 Pushkin Street, Yerevan, Armenia

Last updated: 05.05.2026