These General Terms and Conditions regulate the general procedure for using the services provided by NET MASTER LLC through the website Nethost.am, including the rights and obligations of the parties, payment terms, suspension and termination of services, liability, and dispute resolution.
By using the Nethost.am website, registering a client account, ordering, paying for, or actually using any service, the Client confirms that they have read these General Terms and Conditions and fully agree to them.
The terms used in these conditions have the following meanings:
These General Terms and Conditions constitute a public offer published on the Nethost.am website.
The Client accepts these terms by registering on the Website, creating a Client Account, ordering a service, paying an invoice, giving consent electronically, or actually using the Provider’s services.
From the moment these terms are accepted, binding contractual relations arise between the Client and the Provider.
The Provider may provide the following services:
The name, price, payment term, technical features, and special conditions of each service may be specified on the Website, in the Price List, Order, invoice, or separate terms of the relevant service.
To use the services, the Client may register a Client Account on the Nethost.am website.
For an individual, the Provider may request first name, last name, address, phone number, email address, and, where necessary, identity document details.
For a legal entity, the Provider may request the company name, legal address, tax ID, phone number, email address, and details of the authorized representative.
The Client is required to provide accurate, complete, and up-to-date information. If the information changes, the Client must update it in the Client Account or notify the Provider in writing.
The Client is responsible for maintaining the confidentiality of their username, password, and other access details for the Client Account.
All actions performed through the Client Account, including ordering, modifying, renewing, cancelling services, making payments, changing domain name, DNS, or hosting settings, are deemed to have been performed by the Client or a person authorized by the Client.
The Provider is not responsible for damages arising from the loss, transfer, or use of the Client’s access details by third parties, unless this occurred due to the Provider’s fault.
Prices for services are determined by the Price List published on the Provider’s website, the Order, invoice, or terms of the relevant service.
Payment may be made by bank transfer, online payment systems, cash, or other methods offered by the Provider.
Payment is considered completed when the funds are actually credited to the Provider’s account or to the Client Account balance and are identified with the relevant service.
When making payment, the Client must correctly indicate the service name, invoice number, order number, or other payment identifier. The Provider is not responsible for delays caused by incorrect or incomplete payment details.
The Provider may issue invoices, payment receipts, electronic invoices, tax invoices, or other documents required under the legislation of the Republic of Armenia.
If the Client has objections regarding an issued invoice or payment document, they must notify the Provider in writing by the 15th day of the month following the billing month.
If no written objection is submitted within the specified period, the relevant invoice or document is considered accepted by the Client, and the relevant service is considered properly provided.
The Provider provides technical support on business days, Monday to Friday, from 10:00 to 18:00, except for non-working, public, and memorial days established by the legislation of the Republic of Armenia.
Support provided outside working hours, as well as on non-working days, may be limited to general consultation or acceptance of urgent requests.
The Website and Client Account are generally available 24 hours a day; however, the Provider does not guarantee uninterrupted availability due to technical works, security measures, maintenance, actions of suppliers, or force majeure circumstances.
The Client has the right to:
The Client is obliged to:
The Provider has the right to:
The Provider is obliged to:
The Client agrees not to use the Provider’s services for the following purposes:
The Provider has the right to temporarily suspend or restrict a service if:
In case of maintenance or scheduled works by the Provider, the Client may be notified in advance where possible.
In case of payment delay, security risk, violation of law, incorrect information, risk of harm to third parties, or request of an authorized authority, the service may be suspended without prior notice.
In case of suspension, the Client’s access to the relevant service may be fully or partially disabled until the reasons for suspension are removed.
If the reason for suspension arose due to the Provider, the Provider will take reasonable measures to restore the service.
If the reason for suspension arose due to the Client’s actions, inaction, payment delay, or violation of terms, the service may be restored only after the Client removes the reasons for suspension and fulfills the required payments or obligations.
The Provider has the right to unilaterally terminate the provision of a service or withdraw from the Agreement if:
The Client may cancel a service by notifying the Provider in writing in advance. Refunds or recalculations of paid amounts are made only where provided by the special terms of the relevant service or by the Provider’s decision.
Amounts paid for services are generally non-refundable if the service has already been activated, provided, ordered through a third party, or submitted to the relevant registry, certification authority, or supplier.
Amounts paid for domain name registration, renewal, transfer, SSL certificates, DNS, VPS/VDS, dedicated servers, and other services provided through third parties are non-refundable unless otherwise provided by special terms.
In case of early termination of hosting or other recurring services, recalculation may be made only if provided by the special terms of the relevant service or by the Provider’s decision.
In case of online payment refunds, bank fees, payment system fees, card transaction fees, or transfer fees may be deducted.
Registration, renewal, transfer, and management of domain names are carried out in accordance with the rules of the relevant domain zone, registry, registrar, and applicable law.
Submitting a domain registration request does not mean that the domain has already been registered. A domain is considered registered only after it has been successfully activated in the relevant registry or the Provider’s system.
The Client must provide accurate and up-to-date information for domain registration. The Client is responsible for any issues related to domain registration, transfer, renewal, or retention caused by incorrect or incomplete information.
Amounts paid for domain registration or renewal are generally non-refundable if the domain order has been submitted to the registry or the domain has been registered/renewed.
Hosting services are provided within the technical limits of the package selected by the Client.
The Client is responsible for the content, files, programs, and data placed on their website, hosting space, server, email accounts, or databases.
If the Client’s website, program, email activity, or other content overloads the server, network, hosting platform, or interferes with other clients’ services, the Provider may restrict or suspend the relevant service until the interfering factor is removed.
The Provider may create backups in accordance with its internal technical policy; however, the availability of backups is not guaranteed unless otherwise provided by the special terms of the relevant service.
The Client is responsible for independently maintaining backup copies of their website, files, databases, email, and other data.
After termination, suspension, or non-payment of a service, the data retention period may be limited. After such period, data may be deleted without additional notice.
The Provider is liable only for direct, documented actual damage caused to the Client due to the Provider’s fault.
The Provider is not liable for lost profit, business interruption, data loss, reduction of income, failures of third-party services, actions of a registry, payment system, internet provider, certification authority, or incorrect actions of the Client.
The Provider’s total liability for each case is limited to the amount paid by the Client for the relevant service during the last one month, unless otherwise required by mandatory legislation of the Republic of Armenia.
Some services may be provided with the participation of third parties, including domain registries, data centers, SSL certification authorities, payment systems, or other suppliers.
The Provider is not responsible for failures, refusals, rule changes, technical problems, or decisions of third parties where such matters are outside the Provider’s control.
The Parties undertake to maintain the confidentiality of information received from each other and not to disclose it to third parties, except where required by law, court order, law enforcement or regulatory authority request, or where necessary for service provision.
The procedure for collection, processing, storage, and transfer of personal data is defined by the Nethost.am Privacy Policy.
Notices between the Parties may be made by email, SMS message, Client Account notification, phone call, or written letter.
A notice is considered properly sent if it is sent to the email address, phone number, or other contact details provided by the Client in the Client Account or Order.
The Client is responsible for ensuring that their contact details are accurate and accessible.
The Provider has the right to amend these terms, service descriptions, Price List, technical rules, or special terms of individual services from time to time.
In case of material changes, the Provider may publish the updated version on the Website or notify the Client by email or through the Client Account.
Continued use of the services after publication of updated terms is considered acceptance of the amended terms.
Each Party may publicly disclose information about the other Party or the Agreement concluded with the other Party only with the prior consent of the other Party, unless otherwise provided by law.
The Website may contain links to third-party websites. The Provider is not responsible for the content, privacy policies, or services of such websites.
The Parties are released from liability for full or partial non-performance of contractual obligations if such non-performance is caused by force majeure circumstances.
Such circumstances may include war, martial law or state of emergency, natural disasters, earthquake, flood, fire, strikes, acts of state authorities, major failures of communication, electricity or internet, sabotage, failures of registries, data centers or third-party systems, and other similar circumstances that the Parties could not foresee or prevent.
These terms are governed by and interpreted in accordance with the legislation of the Republic of Armenia.
The Parties undertake to resolve all disputes through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the legislation of the Republic of Armenia.
These terms may be published in Armenian, English, and Russian. In case of conflict or difference in interpretation between versions in different languages, the Armenian version shall prevail.
For questions related to these terms, services, payments, or technical matters, you may contact the Provider:
Last updated: 05.05.2026
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